• Cutting Room shall not be liable, and the Customer/User hereby waives any claim, for the remission and / or refund of any payment due to the site not being operational for any period of time.
  • Unwanted and non-defective Products may only be returned:
    1.  in the original undamaged packaging, unopened, together with proof of payment;
  • Returning incorrect products or products which were delivered by mistake:
    1. Cutting Room must be notified within 2 (two) days and will arrange collection and delivery of the correct Product;
    2. The Product must be left with its original packaging intact.


  • Returning defective and/or damaged Products: 
    1. Cutting Room must be notified within 2 (two) days and will arrange collection and delivery of a replacement Product;
    2. Defects and/or damages refer to Products that were delivered in a defective and/or damages state. This does not apply to Products that have been used or used incorrectly, subject to wear and tear, damage due to electrical surges or corrosion, failure to care for the Products, unauthorised alteration of the Products.
    3. Should the replacement product be unavailable for any reason, Cutting Room will provide the Customer with a credit voucher, valid for 6 (six) months.
    4. Should it be found that the Product is not actually defective and/or damaged:
      • A handling fee of 15% will be charged,
      • No credit will be passed.
  • Cutting Room will honour the manufacturer and/or wholesaler and/or agent and/or supplier warrantee, should same be applicable, and return or replace the Product in terms thereof.



  • Cutting Room endeavours to adhere to delivery in 3 (three) working days from order, however, it must be noted:
    • Cutting Room cannot be held liable for losses/damages caused by late deliveries;
    • Cutting Room can unfortunately never guarantee that deliveries will be on time;
    • Cutting Room will endeavour to notify the Customer if it expects late delivery should it become aware that delivery will be late.
    • Delivery times may vary depending on location